Answers to our most frequently asked questions
- I am interested in having Paella Party cater an event for me. What should I do first?
The first step to having us cater your next event is to contact our event coordinators and determine if there is availability for your desired event date and time. Be prepared to provide us with the date of your event, approximate guest count, and event location. Once we confirm that the date is still available then we can proceed to prepare a customized catering proposal based on your desired menu selections and event needs. Please ensure you call us with enough time because availability is limited, and certain dates tend to fill up quickly (especially weekends and holidays).
- What type of events do you cater?
We specialize in Corporate Events, Specialty Parties, Cocktail Parties, Birthdays, Grand Opening Receptions, Anniversaries, Baby Showers, Wedding Showers, Bachelor/ette Parties, Holiday Parties, Private Dinners, Gala Fundraisers, Business Meetings, Special Luncheons, Wedding Receptions, and much more.
- Where can I get a copy of Paella Party’s current menu?
Our menu is available online for quick browsing and a downloadable copy can be found on the menu page.
- Do you have references available?
Our success has been built on our client loyalty and positive references. We would be pleased to provide you with client feedback letters, and/or put you in touch with some of our clients.
- How much does a Paella Party cost?
This is a common question we receive from clients who are new to Paella Party. We currently offer over 9 varieties of Paellas and dozens of other specialty entrees that range in price from $10-$28.00 per person. In addition to this cost you will need to consider if you’re interested in having one of our Chefs prepare your entrée on-site; maybe you’d like to have a waiter deliver and help serve your guests, or simply have the food delivered or picked up in disposable containers. Finally you need to determine what party rentals you need for your event. All of these factors and more will help us prepare a proposal for your event where we will give you a final cost of your Paella Party.
- What are Paella Party’s guest count minimums/ maximums?
Our guest count minimum for events on Friday, Saturday, Sundays and holidays is 30 guests for the on-site chef service. For the remaining days of the week our minimum for the Chef service is only 12 guests. In December our minimums increase to 50 guests on Friday, Saturday, Sundays and New Year’s Eve. For deliveries and carryout orders our minimum order quantity is 12 guests.
- What services does Paella Party offer?
We are proud to offer gourmet food catering, quality party rental and experienced party personnel. We also offer event coordination and party planning services to help you organize your event. Once you decide on your menu we can help you determine what party service method is best suited to your needs. Note: We currently only offer our personnel (chefs, waiters, bartenders) and party rental services when ordered in conjunction with our food services. a. Full Service Event (food, rentals, personnel)
b. Chef “Before Your Eyes Cooking”
c. Waiter delivery service (Waiter will deliver and serve freshly prepared menu selections)
d. Delivery Service (Limited delivery area)
- When do we have to let Paella Party know the final guest count?
The final guest count must be communicated to our coordinators 72 hours before your event’s date in order to ensure we can accommodate your changes. We understand that many guests change their mind at the final moment, and we will try our best to accommodate any changes you may need to make. Any last-minute changes to the order or guest count within this 3-day period will be subject to the approval of our Catering Director and may incur extra fees
- What is Paella Party’s cancellation policy?
We will fully refund any deposits given on events cancelled 20 or more days from the date of the event. A $45 administrative fee will be charged for time and coordination invested in the event. If your cancellation occurs 4 days or more, but less than 20 days before the event, we will hold your deposit and allow you to reschedule your event without any fees. If you choose not to reschedule then 50% of your deposit will be refunded to you. For any cancellations occurring within 72 hours of the event 100% of your deposit will be forfeited.
- What if my guest count at the event is different than what was confirmed?
We trust that you will provide the most accurate guest count possible in order to ensure we can provide the appropriate amount of food and service for your event. We always estimate our food quantities so that we don’t run out of food, however in cases that the actual guest count at your event surpasses the guest count in your contract by more than 15% then we reserve the right to charge you for the actual number of guests served at the event.
- What is Paella Party’s payment policy?
In order to confirm your event reservation we require a 50% deposit payable by cash, check or charge (Visa, MC, Amex, Discover), along with a signed copy of your event proposal and catering agreement. At the conclusion of the event the remaining 50% is due and is payable to the Chef or Waiter Coordinator by the same methods listed above.
- Is Paella Party licensed and insured?
We are proud to carry general liability, workers compensation, and liquor liability insurance. We also have up to date licensing records with the Department of Business and Professional Regulation, Division of Hotels and Restaurants, and Health Department.
- What is the service charge and when is it applicable?
Paella Party will add a 15% service charge to all full service and corporate events. This charge covers the expenses from your first contact with us, to site inspections, event coordination, equipment delivery setup/pick-up, as well as any damages to rental equipment. A percentage of the charge goes directly to our employee benefits and working conditions so clients can be assured of excellence in all facets of Paella Party services. You are welcome to add a gratuity if you feel the service has been outstanding and you’d like to acknowledge the service.